After-hours service operations
Help.Fast screens urgent calls, routes the right provider, documents the work, and keeps payment and invoicing clean.
How it works
Caller dials the after-hours line.
Help.Fast screens, triages, and qualifies the request.
The right provider is dispatched based on your rules.
The call is recorded, transcribed, and documented.
Payment is captured or invoiced automatically.
Line configuration
Private known-only
Recognized callers pass through. Everyone else is rejected or redirected.
Public caller-pay
Screen the call, disclose recording, authorize payment, and route.
Hybrid account
Known callers pass through. Unknown callers pay before dispatch.
Sponsor-billed
A sponsoring entity covers the cost. Callers are screened and routed without payment.
Why providers use it
Never miss an urgent call
After-hours calls are answered, screened, and routed — even when you can't pick up.
Document every interaction
Every call is recorded, transcribed, and attached to a job for a complete audit trail.
Route with rules, not guesswork
Configurable dispatch rules match each call to the right provider and response.
Handle payment cleanly
Caller-pay, sponsor billing, and invoicing happen automatically with every job.
Trust and controls
Pricing and onboarding
Plans scale with your call volume, with no per-seat fees or setup costs. Start with a demo, configure your routing rules, and launch without guesswork.
Volume-based plans
Pricing scales with after-hours call volume, not seats or headcount.
No setup fees
Start with a demo and onboarding without an upfront implementation bill.
Live in hours
Launch once your line, routing rules, and billing workflow are configured.